FSH Awarded “5 Star” Rating on Government’s Patient Experience Survey

Fresno Surgical Hospital Only Area Hospital to Achieve “5 Star” Status

Fresno Surgical Hospital (FSH), an award-winning physician-owned hospital, today announced it received a 5-Star Rating on the Federal Government’s Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS). FSH is the only area hospital to be awarded an overall 5-Star Rating.

HCAHPS is a national standardized survey that reports on patients’ perspectives of hospital care. The surveys are overseen by the Centers for Medicare and Medicaid Services (CMS). Hospitals may not opt out of the survey.  This month CMS added the Star Ratings to www.Hospitalcompare.com in an effort to help consumers more easily use this information to identify excellence in healthcare quality.

“We are honored to be awarded a 5-Star Rating,” says Kristine Kassahn, Chief Executive Officer of Fresno Surgical Hospital. “It is our mission to give patients an outstanding experience in addition to high-quality surgical care.  This ranking is truly a testament to our staff’s dedication to patient satisfaction.”

For each hospital, Hospital Compare lists twelve different HCAHPS Star Ratings; one for each of the 11 publicly-reported HCAHPS measures, as well as a Summary Star Rating that combines all the HCAHPS Star Ratings. On these surveys patients rate hospitals on criteria such as: how well nurses and physicians communicated with them; cleanliness of patient rooms; how quickly they received help when needed; and overall opinion of the hospital, among others. To be rated, hospitals must have at least 100 completed surveys over a four-quarter period. FSH had more than 300 completed surveys.

“Fresno Surgical Hospital was designed to promote relaxation, comfort and healing,” says Kassahn.  “We train our staff in the same hospitality methods that high-end hotels use. We believe the healing process is improved when patients recuperate in a caring, supportive atmosphere.”

Over the years FSH has earned numerous awards.  The hospital was named by Becker’s Hospital Review as one of “82 Physician-Owned Hospitals to Know”, one of “101 Hospitals with Great Orthopedic Programs” and number 26 on the “Top 50 Hospitals with the Best Patient Rankings”. FSH also is consistently rated among the top in the state of California and the nation for Total Joint Replacement.

To view the results of the HCAHPS Star Ratings, visit: http://www.medicare.gov/hospitalcompare/search.html

About Fresno Surgical Hospital

Fresno Surgical Hospital is a fully-licensed, Joint Commission-accredited hospital that delivers award-winning clinical care and patient satisfaction to patients throughout Central California. The physician-owned hospital was founded in 1984, and today serves approximately 8,200 patients annually. FSH’s non-traditional, hotel-like accommodations and commitment to quality care and patient satisfaction have led the hospital to be recognized as a top performer both in the state of California and nationally. For more information, visit www.FresnoSurgicalHospital.com.